📜 Privacy Policy
Last Updated: January 2025
🔒 Your Privacy Matters - Quick Summary
Name, email, analysis photos only
No tracking, no selling data, no ads
End-to-end encrypted storage
Delete your data anytime
1. Information We Collect
Personal Information:
- Name and Email: Collected when you create an account
- Profile Information: Optional information you provide
- Communication Preferences: Notification settings
Analysis & Usage Data:
- Photos: Images you upload for skin, hair, and beard analysis
- AI Analysis Results: Generated recommendations and insights
- Journal Entries: Your skincare tracking and progress notes
- Community Posts: Public posts and comments (if you use Community features)
- Product Preferences: Items you save or show interest in
Technical Information:
- Device Information: Operating system, device type, app version
- Usage Patterns: Features used (for app improvement only)
- Location Data: Only with permission (for weather-based advice)
2. How We Use Your Information
- AI Analysis: Process photos to provide personalized recommendations
- Product Recommendations: Generate tailored product suggestions
- Progress Tracking: Help you monitor your skincare journey
- Notifications: Send reminders and updates (if enabled)
- Customer Support: Respond to inquiries
- App Improvement: Analyze usage to enhance features
- Security: Protect against fraud and abuse
✅ What We DON'T Do:
- ❌ We do NOT sell your personal data
- ❌ We do NOT use your photos for advertising
- ❌ We do NOT track you across other apps
- ❌ We do NOT share your data without consent
3. Data Security & Protection
We implement industry-standard security measures:
🔒 Encryption
All data encrypted in transit and at rest
☁️ Secure Storage
Cloud infrastructure with access controls
🛡️ Regular Audits
Security reviews and assessments
👥 Access Controls
Strict data access policies
4. When We Share Your Data
We do NOT sell your personal information. We only share data in these limited circumstances:
- Service Providers: Trusted partners (cloud hosting, AI processing) bound by confidentiality
- Legal Requirements: When required by law or to protect rights
- Anonymized Data: Aggregated data for research (cannot be traced to you)
- Community Posts: Only what you choose to share publicly
5. Your Privacy Rights & Control
You have complete control over your data:
📥 Access
Request a copy of your data
✏️ Correct
Update your information anytime
🗑️ Delete
Request account deletion
📤 Export
Download your data
🗑️ Account & Data Deletion
You can request full account and data deletion at any time:
- In-App: Settings → Account → Delete Account
- Web: Scroll to Data Deletion section below
- Email: support@ayna-ai.com
⏱️ Data deleted within 7 business days (GDPR/CCPA compliant)
6. Third-Party Services
- Authentication: Google, Facebook, Microsoft OAuth (we only receive name and email)
- Shopping Platforms: Amazon, TikTok Shop, Sephora (we only provide product links)
- AI Processing: OpenAI API (photos encrypted during processing)
7. Children's Privacy (COPPA Compliance)
🔞 Age Restriction: 18+
Ayna is intended for users 18 years of age or older. We do not knowingly collect information from anyone under 18.
If you believe a child has provided us with data, contact us immediately at support@ayna-ai.com.
8. AI & Machine Learning
- Photos are analyzed by AI to identify concerns and generate recommendations
- We do NOT use facial recognition for identification
- Anonymized data may improve AI accuracy
- Not medical advice: AI analysis is informational only, not medical diagnosis
9. Data Retention
- Active Accounts: Data retained while account is active
- Deleted Accounts: Data deleted within 30 days
- Legal Obligations: Some data retained longer if required by law
- Backups: May persist up to 30 days in encrypted backups
10. International Data Transfers
Data may be transferred to countries where our servers are located. We ensure appropriate safeguards including:
- Standard Contractual Clauses (SCCs)
- Adequate data protection measures
- GDPR, CCPA compliance
11. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of significant changes through:
- In-app notification
- Email notification
- Updated "Last Updated" date
💬 Support & Contact
📧 Get Help Anytime
Email: support@ayna-ai.com
Website: ayna.click
⏱️ Response Time: Within 24-48 hours
Common Questions
How do I create an account?
Download the Ayna app from the App Store or Play Store and sign up using Google, Facebook, Microsoft, or email.
Is my data secure?
Yes! All your data is encrypted and stored securely. We never share your photos or personal information without your consent.
How accurate is the AI analysis?
Our AI provides personalized recommendations based on advanced image analysis. However, it's not a substitute for professional medical advice. Always consult a dermatologist for serious concerns.
Can I use Ayna for free?
Yes! Ayna offers free AI-powered skin, hair, and beard analysis along with personalized product recommendations.
🗑️ Account & Data Deletion
⚠️ Important Information
Account deletion is permanent and cannot be undone. All your data will be permanently removed within 7 business days.
What Will Be Deleted:
- Account information (name, email, profile)
- All analysis photos (skin, hair, beard)
- AI analysis results and recommendations
- Journal entries and progress tracking
- Community posts and comments
- Shopping preferences and cart items
- All app settings and preferences
How to Delete Your Account:
📱 In-App
- Open Ayna app
- Go to Settings
- Select "Account"
- Tap "Delete Account"
- Confirm deletion
🌐 This Page
You're already here! Email us your deletion request using the contact below.
📧 Email Request
Send an email to:
Subject: Account Deletion Request
Include: Your email address and reason (optional)
Timeline:
- Within 24 hours: Request review and verification
- Within 7 business days: Account and data deletion completed
- Within 30 days: Complete removal from all backups
You will receive a confirmation email when the deletion is complete.
Changed Your Mind?
Reply to the confirmation email or contact support@ayna-ai.com within 7 days to cancel the deletion request.
📧 Contact Information
Ayna Support Team
📧 Email: support@ayna-ai.com
🌐 Website: ayna.click
🗑️ Data Deletion: See deletion section above
⏱️ Response Time: Within 24-48 hours
What We Can Help With:
- Technical support and troubleshooting
- Account issues and login problems
- Privacy and data concerns
- Account deletion requests
- Feature requests and feedback
- Reporting inappropriate content
- General questions about Ayna